Shipping & Delivery Policy

1)    Shipping Method

Together with our strong shipping partner, Easy Parcel provide reliable and short time delivery within Peninsular Malaysia. 

2)    Shipping Costs

Shipping costs are calculated based on various factors including the shipping method selected, the destination of the package, and the weight/size of the items ordered.

3)    Shipping Time

a)    Orders are typically processed within seven (7) working days of purchase subject to the stock availability.  Once processed, delivery times vary depending on the shipping method chosen and the destination.

b)   Any customized goods which are not held in stock will be required to be ordered. You agree that your Order for any customized goods may take up to X (X) weeks to be delivered to you from the date you placed your Order. This time frame is the average manufacturing lead time required by suppliers.  TLD  will contact you on receipt of your Order to notify you of the indicative delivery date.

c)    Delivery dates are estimates only and we are unable to accept any liability for failure to deliver the goods within the specified time resulting from shipment or delivery delays from our suppliers.

d)   Other than in respect of Orders for any customized goods, if TLD gives you notice that it will be unable to deliver your Order within seven (7) working days or X weeks from the date of receipt of your Order, due to no stock availability, you may cancel your Order without charge, and TLD will arrange for a full refund of any payment made by you to be processed.

e)   If you order large or bulky items, TLD will contact you by telephone or email to arrange with you a suitable time for delivery.  In the event that the said large or bulky items is not able to deliver by our courier partner, we will using our own transport which may create an extra delivery or transportation fees depending on the weight and size of the items and the delivery destination.  You may requires to bear the extra delivery or transportation fees.

f)     If you wish to change the delivery date or delivery address you shall contact our  Customer Service Team within 24 hours from the date you have placed your Order.

g)    You must advise at the time you place your Order via the website or later when you discuss delivery with TLD, of any difficulties that may be involved in the delivery (such as stairs or narrow entries).   If you do not state the situation correctly and on arrival the delivery contractor deems it to be a difficult location you will be liable for any extra charges including redeliver fees and the cost of an extra person to assist.

h)   If you reside in a condominium or apartment, kindly notify the management and security personnel regarding delivery details, including the expected arrival time, the courier service's name, and whether you prefer the items to be left at the management office or security guard station.

i)     No installation services provided for Orders fulfilled by us or our third party delivery contractor.

j)     You are required to inspect your goods when you are receiving the goods from our appointed courier service or delivery contractor.   You will be required to note any damage on the delivery documentation which is presented to you by the courier service or delivery contractor for signature.  In all other cases you will be required to notify us in writing of any damage on delivery or shortages within seven (7) days of delivery.  We will not be liable for any damage on delivery to any of the goods unless we are notified within the time period specified above.

4)   Tracking Orders
Once your order has been shipped, you will receive a tracking number via email. This allows you to monitor the status and location of your goods.

5)    International Shipping
For now, we only make deliveries within Peninsular Malaysia.   Additional charges and longer delivery times may apply for the destination other than Selangor orders.

6)    Shipping Restrictions
Please note that some goods may be restricted from shipping to certain locations due to legal restrictions or logistical constraints.

7)    Shipping Address:

a)      It is the responsibility of the customer to provide accurate shipping information. TLD is not liable for orders shipped to incorrect addresses provided by the customer.

b)     Shipping address must be an address within Peninsular Malaysia and cannot be a freight forwarding location. Deliveries cannot be made to certain rural areas and islands like Pulau Langkawi, FELDA etc. Please contact our Customer Service Team for details.

8)    Shipping Delays:
While we make every effort to ensure timely delivery of your order, please be aware that shipping delays may occur due to factors beyond our control, such as weather conditions, holidays, or carrier delays.

9)    Shipping Support:
If you have any questions or concerns regarding shipping, feel free to contact our Customer Service Team : -

i)     Kitchen & Bathroom :
+60 12-379 8144

ii)    DIY Hardware:

+6012-308 8144

         We are here to assist you with any inquiries related to your order's shipment.

11)  Policy Updates
TLD reserves the right to update or modify this shipping policy at any time. Any changes will be effective immediately upon posting on our website.