Return & Refund Policy

Exchange Policy

1)   This Exchange Policy is only applicable for online purchased goods at this website.  Kindly submit your request exchange to enquiry@thelivingdepot.com.my.

2)   Exchange goods only permitted within fourteen (14) days from the date of receive the goods.  No exchange will be accepted after this stated period.

3)   Exchange of goods may only allow for the following reasons :-

a)  If the goods delivered are due to manufacturing defect; or

b)  If the goods delivered are different or incorrect from the initial order.

4)   Goods for exchange shall be return and  subject to the following terms and conditions :-

a)   The original proof of purchase must be provided;

b)   Goods must be in its original purchase condition, quantity and packaging as it was first   delivered to you;

c)    Non-returnable, non-exchangeable  and non-refundable goods will not be accepted. 

5)   Goods can only be exchanged on the following goods :-

a)   Goods must be exchanged with the same goods and/or same price and/or same brand;  and

b)   Goods must be of the same quantity, volume and size.

6)   In circumstances where there is no replacement goods immediately available.  Our Customer Service Team will notify you via call or email once the goods is available and ready for collection at the Self Pick Up address.

Return Policy

1) This Return Policy is only applicable for online purchased goods at this website.  Kindly submit your request return to enquiry@thelivingdepot.com.my.

2)   Return goods only permitted within fourteen (14) days from the date of receive the goods.  No return will be accepted     after this stated period.

3)   Return goods may only allow for the following reasons : -

a)  If the goods delivered are due to manufacturing defect; or

b)  If the goods delivered are different or incorrect from the initial order.

4)   Return goods subject to the following terms and conditions :-

a)   The original proof of purchase such as Cash Sales or Invoice shall be provided;

b)   Goods must be in its original purchase condition, quantity and packaging as it was first delivered to you;

c)    Non-returnable, non-exchangeable and non-refundable goods will not be accepted. 

Refund Policy

1)   This Refund Policy is only applicable for online purchased goods at this website.  Kindly submit your request refund to enquiry@thelivingdepot.com.my.

2)   Request a refund only permitted within fourteen (14) days from the date of purchase the goods.  No request of refund will be accepted after this stated period.

3)   Request a refund  may only allow for the following reasons : -

a)  If the goods delivered are due to manufacturing defect; or

b)  If the goods delivered are different or incorrect from the initial order.

4)   Request a refund subject to the following terms and conditions :-

a)   Customer  requires  to  return   the  manufacturing defect or wrong goods to TLD outlet

(which located at the following address) (“Return Address”) within three (3) days upon receiving confirmation from our Customer Service Team.

Return Address : -

The Living Depot (Puchong) Sdn. Bhd.

No. 15, 17, 19, 21G & 23G, Jalan PU 7/4,

Taman Puchong Utama,

47140 Puchong,

Selangor.

Tel : 012-308 8144 / 012-397 6001 / 03-8061 0810

a) The original proof of purchase must be provided.

b) Goods return must be in its original purchase condition, quantity and packaging as it was first delivered to you.

c) Non-returnable, non-exchangeable and non-refundable goods will not be accepted.

d) Delivery charges paid in the original order are non-refundable.

e) The refund amount will deduct the coupon discount/voucher discount amount (if any) and/or bank charges for the online transfer/credit cards or debit cards charges (if any), and the coupon/voucher will not be reissued.

5)   Upon receipt and inspection of the return goods, we'll confirm its arrival via email and inform you of approval or denial of the refund.

6)   There will be no refund in cash through outlet cashier.  The refund will be allowed via the same mode of payment via online.

For example: If the mode of payment is through member points and credit card/debit card, the refund  will be made through member points and credit card/debit card.

7)   If you haven't received your refund in seven (7) working days, please check your bank account and contact your credit card/debit card company or bank.  For further assistance, kindly email to us at enquiry@thelivingdepot.com.my.

Exceptions

Unfortunately, we cannot offer a return,  exchange  and refund on the following goods :-

·      Cement or cementitious products

·      Construction steel bars or industrial metal products

·      Timber and related products

·      Selected shelf-life products

·      Special order or custom-made products

·      Any products specifically cut to size at your request

·      Tinted paint or special mixed paint

·      Any goods bought in bulk/commercial quantity

·      Products sold at mark down prices due to defect

“Non-returnable, non-exchangeable and non-refundable goods” (“NRERG”) means for those goods listed under the Exceptions clause above and/or those goods is remark as NRERG in the product description of this website.  The customer are advised to think twice before place an order for those  goods remark as “NRERG” due to non-returnable, non-exchangeable and non-refundable.

The customer shall bear their own cost to return the goods to the Return Address (stated in Clause 4 (a) hereto) for return or exchange or refund. The customer shall be responsible for the risks and conditions of the goods to be returned until it reach the Return Address. TLD will not be liable for any loss or damage to the goods prior to the goods are received by us. The customers are advised to pack the goods safely to prevent any loss or damage to the goods or its original box or packaging.